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Legal information on the terms and conditions applying to this site, product disclosure statements and family law guidelines under the Banking Code of Practice.
Suncorp Group Privacy Policy
At Suncorp we are committed to ensuring that your personal information is protected.
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Online Terms & Conditions
Important information about how we operate and regulate our online sites and online insurance transactions, and how we handle your personal information when you interact with us online.
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Banking Code of Practice
On 1 March 2020, Suncorp Metway Limited ABN 66 010 831 722 formally adopted the revised Banking Code of Practice. 
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Family Law Guidelines
Guidelines for parties involved in Family Law property proceedings.
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Document Downloads
Download Product Disclosure Statements (PDS) or Product Information Documents (PID).
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Motor Vehicle Insurance and Repair Industry Code of Conduct
AAI Limited ABN 48 005 297 807 is a signatory to the Motor Vehicle Insurance and Repair Industry Code of Conduct. These are the general processes to follow if you are a Repairer and have a dispute that has been unable to be resolved through discussion with your assessor.
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Information on Suncorp Bank's AML/CTF Program
You can download a completed AML/CTF Questionnaire for Correspondent Banking review purposes from this page.
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Website Accessibility Statement
Suncorp is committed to website accessibility. This page outlines our current status and our plans for the future.
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FATCA
The U.S. Foreign Account Tax Compliance Act (FATCA) requires certain foreign financial institutions to provide information to the United States Internal Revenue Service (IRS) or other local regulatory bodies (for example, the ATO).
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Whistleblower Policy
Our Whistleblower Policy encourages, supports and promotes the reporting of issues where suspected or actual misconduct is observed.
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Contact details for service of legal documents for all Suncorp Group entities  can be found here .
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Products and services including banking and home loans, superannuation and insurance are provided by different entities of the Suncorp Group.  Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722) is only liable for the banking and home loan products or services it provides and not the products and services of other companies in the Suncorp Group.
BANKING
Banking and home loan products are issued by Suncorp-Metway Ltd (?Suncorp Bank?) ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882. Please read the relevant  Product Information Document and Terms & Conditions before opening an account. Fees, charges, terms and conditions apply and are available on request. 
Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant  Product Information Document, and/or Terms and Conditions before applying for any Suncorp Bank product.  Target Market Determinations (?TMDs?)  are also available. Copies of historical TMDs for credit card products can be obtained by calling  13 11 55 .
INSURANCE
Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.
GENERAL INSURANCE
General Insurance (including Home Building, Home Contents, Landlord, Strata, Car, CTP, Motorcycle, Caravan, Motorhome, Boat Insurance, Business Insurance and Barristers Insurance) is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance.
SUNCORP LIFE INSURANCE
Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL Life uses the Suncorp brand under licence from the Suncorp Group. Redundancy Benefit provided on or before 31st March 2020 was issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement . The Target Market Determination (TMD) for the product is also available.
TAL Life is proud to have adopted the Life Insurance Code of Practice (Code) . The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.
SUNCORP HEALTH INSURANCE
Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib) a registered private health insurer and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib. Read the policy booklet before buying this insurance.
TRAVEL
Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance.
SUPERANNUATION
Suncorp super products are issued by SPSL Limited ABN 61 063 427 958 AFSL 237905 RSE licence number L0002059 (the Trustee), trustee for the SPSL Master Trust ABN 98 350 952 022, RSE Fund Registration No. R1056655 (the Fund). The Trustee is wholly owned by LGIAsuper Trustee as trustee for LGIAsuper (LGIAsuper) and is not part of the Suncorp Group. The Trustee uses the ?Suncorp? brand under licence. Suncorp Super products are not bank deposits or bank liabilities and are subject to investment risk, including loss of the interest and principal invested. The obligations of the Trustee aren't guaranteed by any company within the Suncorp Group or the LGIAsuper Group, nor do either Group guarantee the performance of Suncorp Super products. This is general advice only and does not take into account your personal objectives, financial situation or needs. Before acting on any advice in this document, you should consider the appropriateness of the advice to your personal objectives, financial situation and needs. Before making a decision whether to acquire a Suncorp Super product account, including a decision to take out insurance cover, you should read and consider the relevant Suncorp Super disclosure documents , including the Product Disclosure Statement and Product Guide, available at suncorp.com.au/super , and speak to your financial adviser.
Insurance cover offered through Suncorp super products is provided by insurers who are not part of the Suncorp Group or the LGIAsuper Group. Please refer to the disclosure for more information.
COOKIE AND DATA POLICY
We use cookies and other related technologies to improve and tailor your website experience. See our  Cookie and Data Policy . This policy provides information about how Suncorp collects and uses data related to your online activity, and how you can choose to remain anonymous

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